Terms of Service

By accessing or using Xamirai services, you agree to these Terms of Service. If you use the services for an organization, you represent that you have authority to bind that organization.

You must be legally able to enter into a binding agreement and provide accurate account, billing, and contact information.

Xamirai provides dedicated GPU infrastructure, managed deployment environments, and inference services. Specific hardware, capacity, management scope, pricing, service period, and support commitments are defined in an accepted order, proposal, or other written agreement.

Services currently operate from a single U.S. site. Multi-region redundancy, automatic geographic failover, and generator-backed availability are not included unless expressly stated in a written agreement.

You are responsible for account credentials and activity under your account. You may not use the services to violate law, infringe rights, distribute malware, gain unauthorized access, disrupt systems, evade safeguards, or support harmful or abusive activity.

We may investigate suspected abuse and suspend or restrict service when reasonably necessary to protect customers, Xamirai, third parties, or the integrity of the platform.

You retain ownership of content and models you provide. You grant Xamirai the limited rights necessary to host, process, transmit, and support that material solely to provide the services.

You represent that you have all rights and permissions needed for customer content, models, datasets, prompts, and outputs. Xamirai does not use customer prompts or completions to train models, as described in our Privacy Policy.

You agree to pay the fees, taxes, and other charges stated in the applicable order or proposal. Unless stated otherwise, fees are billed in advance and are non-refundable once reserved capacity or service work has begun.

Late or failed payment may result in suspension. Longer-term commitments, cancellation rights, renewal terms, and any credits are governed by the applicable written agreement.

We work to operate reliable services, but do not guarantee uninterrupted or error-free operation. Any uptime commitment, service credit, response time, or maintenance window applies only when included in a signed service agreement.

We may update the services to improve security, performance, compliance, or functionality, while taking reasonable steps to avoid material disruption.

Each party will protect the other party’s confidential information using reasonable care and use it only to perform or receive the services. These obligations do not apply to information that is public through no breach, independently developed, rightfully received, or required to be disclosed by law.

Customers remain responsible for their applications, access policies, credentials, backups, and configuration choices unless a written agreement assigns those responsibilities to Xamirai.

Except as expressly stated in a written agreement, the services are provided “as is” and “as available,” and Xamirai disclaims implied warranties to the fullest extent permitted by law.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Xamirai’s aggregate liability relating to the services will not exceed the fees paid by the customer for the affected services during the three months preceding the event giving rise to the claim.

Either party may terminate as allowed by the applicable order or written agreement. We may suspend or terminate service for material breach, nonpayment, unlawful use, security risk, or when continued service would expose Xamirai or others to harm.

Upon termination, rights to use the services end. Accrued payment obligations and provisions that by their nature should survive will remain in effect.

These terms are governed by the laws of the State of Oregon, excluding conflict-of-law principles. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Oregon.

We may update these terms from time to time. The revised version will be posted here with a new effective date. Continued use after the effective date constitutes acceptance of the updated terms.